"javax.xml.ws.WebServiceException: java.net.SocketTimeoutException: Read timed out" Exception For Outbound Web Service Transmissions Although Transmission is Processed at Downstream Server

(Doc ID 2367645.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Transportation Management - Version 6.4.2 and later
Oracle Transportation Management Cloud Service - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The 'Trans Acknowledgement Expected' checkbox is checked for a web service configured within an external system in OTM to signify that a synchronous response is expected from the downstream server for each outbound transmission. When sending a web service transmission outbound, the transmissions is received by the downstream server, is processed successfully, and the downstream server sends a Transmission Acknowledgement back to OTM. However, the transmission shows an ERROR status in OTM with the transmission report showing the error below. This is only occurring for a small subset of outbound transmissions.

ERROR
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Cause

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