R12: AP: Supplier Address Update End in Error: These Address Elements are Not Validated: County, City. Correct the invalid elements (Doc ID 2367674.1)

Last updated on MAY 05, 2023

Applies to:

Symptoms

In Oracle Payables, Release 12.1.3,production environment, the user is not able to update supplier . They receive the following error:

ERROR
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"These address elements are not validated: County, City. Correct the invalid elements, or continue and save the invalid address."

EXPECTED BEHAVIOR
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Able to update supplier

ENVIRONMENT
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Product and version: Oracle Payable, Release 12.1.3
Release: 12.1.3
Database: No information provided - the issue is not database or platform specific.
Platform: Microsoft Windows (32-bit)
System Name: Production

STEPS
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The issue can be reproduced at will with the following steps:

1. Using Payables Manager responsibility

2. Navigate to Supplier -> Inquiry

3. Go to address book and click on pencil icon under update

4. Select options Purchasing and Payment via checkboxes

5. Receive error

BUSINESS IMPACT
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The issue has the following business impact:
This issue keeps the customer from managing the supplier's information.

Cause

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