R12: AP: Supplier Address Update End in Error: These Address Elements are Not Validated: County, City. Correct the invalid elements

(Doc ID 2367674.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Payables, Release 12.1.3,production environment, the user is not able to update supplier 44512. They receive the following error:

ERROR
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"These address elements are not validated: County, City. Correct the invalid elements, or continue and save the invalid address."

EXPECTED BEHAVIOR
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Able to update supplier

ENVIRONMENT
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Product and version: Oracle Payable, Release 12.1.3
Release: 12.1.3
Database: No information provided - the issue is not database or platform specific.
Platform: Microsoft Windows (32-bit)
System Name: Production

STEPS
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The issue can be reproduced at will with the following steps:

1. Using Payables Manager responsibility

2. Navigate to Supplier -> Inquiry

3. Go to address book and click on pencil icon under update

4. Select options Purchasing and Payment via checkboxes

5. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue keeps the customer from managing the supplier's information.

Cause

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