Email Center: Reply And Forward Buttons Missing On Emails

(Doc ID 2368369.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When open the email from Service Requests in agent dashboard its open in email center application but the email doesn't contain the "Reply" or "Forward" button. It has only the "Close" button.
How to enable the "Reply" and "Forward" button for the emails opened from agent dashboard?
 

Solution

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