My Oracle Support Banner

Email Center: Reply And Forward Buttons Missing On Emails (Doc ID 2368369.1)

Last updated on DECEMBER 19, 2022

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When open the email from Service Requests in agent dashboard its open in email center application but the email doesn't contain the "Reply" or "Forward" button. It has only the "Close" button.
How to enable the "Reply" and "Forward" button for the emails opened from agent dashboard?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.