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This Transaction Failed Because the Employee's Record or Eligibility Status Has Changed (Doc ID 2369793.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Oracle Self-Service Human Resources - Version 12.2.5 and later
Information in this document applies to any platform.


When attempting to approve a Personal Information Change transaction, the following error occurs.

"The changes were not applied because This transaction has failed because the employee's record or eligibility status has changed. Submit a new transaction."

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. Employee Submits several Personal Information Changes (consecutive changes creating multiple Personal Information transactions)
  2. Approver attempts to approve the first change (transaction) and the error occurs.




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