‘System failed to generate the PDF’ Unable To View PDF Document From Supplier Acceptance Notification After Upgrade
(Doc ID 2379883.1)
Last updated on JANUARY 20, 2021
Applies to:Oracle Purchasing - Version 12.2.4 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.
On: 12.2.4 to 12.2.6 versions, Purchase Order/Approvals Issues
After upgrade to 12.2.4/12.2.6 Supplier users cannot view PDF document from supplier acceptance notification created prior the upgrade.
When attempting to view/save PDF document from PO Acceptance Notifications, the following error occurs:
STEPS TO REPRODUCE
- Login as Supplier User
- Click on PO Acceptance Notification link from Application Home Page -> Worklist
- From Acceptance page, click on 'PDF Document' under References region
- Save the document
- Error 'System failed to generate the PDF document.Please contact your system administrator' occurs.
Upgrade to 12.2.4-12.2.6
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