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‘System failed to generate the PDF’ Unable To View PDF Document From Supplier Acceptance Notification After Upgrade (Doc ID 2379883.1)

Last updated on MARCH 28, 2018

Applies to:

Oracle Purchasing - Version 12.2.4 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.


On: 12.2.4 to 12.2.6 versions, Purchase Order/Approvals Issues

After upgrade to 12.2.4/12.2.6 Supplier users cannot view PDF document from supplier acceptance notification created prior the upgrade.

When attempting to view/save PDF document from PO Acceptance Notifications, the following error occurs:

System failed to generate the PDF document.Please contact your system administrator.


  1. Login as Supplier User
  2. Click on PO Acceptance Notification link from Application Home Page -> Worklist
  3. From Acceptance page, click on 'PDF Document' under References region
  4. Save the document
  5. Error 'System failed to generate the PDF document.Please contact your system administrator' occurs.


Upgrade to 12.2.4-12.2.6


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