R12 E-Business Suite Applications Manager Patch Wizard Concurrent Request Fails With Error 'WARNING: The My Oracle Support Credentials have not been set up' (Doc ID 2384149.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

E-Business Suite R12 Applications Manager, Patch Management Features

Users are unable to run the Patch Wizard Recommended Patches Request Set in Oracle Applications Manager (OAM).

The users confirm they have valid Metalink credentials setup, however the Recommended Patches Request Set fails with the below error:

'Downloading InfoBundle starts:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NOTE: My Oracle Support Connection setup not found. Please manually download
Infobundle zip file to staging directory.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

WARNING: The My Oracle Support Credentials have not been set up.

Please use the My Oracle Support Credentials page to enter the login
credentials you use to connect to My Oracle Support.

The My Oracle Support Credentials page can be accessed from Setup (Icon on
the top right) > My Oracle Support Credentials link.

Downloading InfoBundle ends: '


Customer has also applied the latest <Patch 17270136>.

Notice that Concurrent Requests in OAM Patch Wizard are being submitted as SYSADMIN, not as the user logged in.

The issue can be reproduced at will with the following steps:
1. Use the Patch Wizard to run Recommended Patches Request Set.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.