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CS_SERVICEREQUEST_PUB.update_servicerequest Error On CS_SERVICEREQUEST_UTIL.contracts_cross_val (Doc ID 2388573.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

Error in API cs_servicerequest_pub.update_servicerequest.

ERROR
-----------------------
Type cannot be updated API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create anonymous block using API cs_servicerequest_pub.update_servicerequest.
2. Execute the script to receive stated error.

BUSINESS IMPACT

 

Changes

 

Cause

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