My Oracle Support Banner

Getting "Error: Encountered an error in JAI_OM_TAX_DET_PKG.determine_factors" while creating Sales Order (Doc ID 2389670.1)

Last updated on MAY 05, 2018

Applies to:

Oracle Financials for India - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, GST Order Management

When attempting to save Sales Order line information, the following error occurs.

ERROR
-----------------------
Error: Encountered an error in JAI_OM_TAX_DET_PKG.determine_factors

As per FND Debug log we can see the below error message

fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log JAI_EXCEPTION_OCCURED (JAI_PROCESS_MSG=jai_cmn_utils_pkg.currency_conversion. Err:ORA-20120: Currency Conversion Rate Not Defined In The System)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Enter Sales Order header information.
2. Navigate to Lines Tab and enter Line information.
3. Save the Line Details then we can observe the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create the Sales order hence cannot ship the items on time.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.