How to Default Ship To Contact Based On Sold To Contact?

(Doc ID 2391276.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

We have a scenario where we are using the add customer in Quick order organizer to create an address and a contact. When we click on OK, the contact gets defaulted as the Customer contact ( sold to contact). Business expectation is to default it as the ship to contact.
We created a defaulting rule on the Ship to contact with the condition of always default with Same record as Contact.
However, this defaulting rule does not work.

How to resolve?
 

Solution

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