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How to Default Ship To Contact Based On Sold To Contact? (Doc ID 2391276.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

There is a scenario where Add Customer is being used in Quick Order Organizer to create an address and a contact. When, clicking on OK, the contact gets defaulted as the Customer contact ( sold to contact). Expectation is to default it as the ship to contact.


A Defaulting Rule is created on the Ship to contact with the condition of always default with Same record as Contact. However, this defaulting rule does not work.

How to achieve the above desired behavior?
 

Solution

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In this Document
Goal
Solution


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