My Oracle Support Banner

How to Default Ship To Contact Based On Sold To Contact? (Doc ID 2391276.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.


There is a scenario where Add Customer is being used in Quick Order Organizer to create an address and a contact. When, clicking on OK, the contact gets defaulted as the Customer contact ( sold to contact). Expectation is to default it as the ship to contact.

A Defaulting Rule is created on the Ship to contact with the condition of always default with Same record as Contact. However, this defaulting rule does not work.

How to achieve the above desired behavior?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.