When Attempting to Save a Property and Then a Message in Form Personalization, the Field Becomes Blank
(Doc ID 2399696.1)
Last updated on SEPTEMBER 23, 2023
Applies to:
Oracle Application Object Library - Version 12.2.6 to 12.2.6 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.6 version, Form Personalizations
ACTUAL BEHAVIOR
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In the process of upgrading from 12.2.4 to 12.2.6.
In 12.2.6 when creating a new form personalizations that has both a Property action and a Message action, the Message action cannot be saved.
The values entered for the message are cleared when SAVE is executed and new values cannot be entered.
EXPECTED BEHAVIOR
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In 12.2.4 able to create a single personalization with a property and a message action without issue.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the Define User Form.
2. Select Personalization from Help Menu.
3. Add property information.
4. Field is populated.
5. Add message text and select Ok button.
6. It reverts to a blank field for entering message text again.
Note: The previous information is wiped out.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |