When Cancelling A PO Line & Unchecking The Communication Method The Purchase Order Is Still Emailed to the Supplier (Doc ID 2406569.1)

Last updated on APRIL 02, 2023

Applies to:

Symptoms

On 12.1.3 when cancelling a PO in the Buyer Work Center and choosing not to email it (override the email which is automatically defaulted in) the email is sent to the supplier anyway via the COMMUNICATE_CANCEL workflow process in POAPPRV workflow

ACTUAL BEHAVIOR
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Email sent when it was chosen to not be sent

EXPECTED BEHAVIOR
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Email to supplier not sent when choosing not to send email when cancelling PO

STEPS
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The issue can be reproduced at will with the following steps:
1. Create and approve a PO for suppler with communication method = email and email address populated automatically
2. Open PO and and from drop down choose Cancel Order
3. In Cancel page uncheck email box (makes email address automatically dissappear)
4. Submit
5. Email is still sent incorrectly

 

Cause

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