Interface Trip Stop Completed with Error: Your change invalidates the Customer Item Number on the Line. (Doc ID 2411105.1)

Last updated on JUNE 25, 2018

Applies to:

Symptoms

Problem Statement
Interface Trip Stop has been completed with following error:

Error
InterfaceTripStop: processing stop_id ZZZ for INV OM DSNO
Time spent in notification framework is (sec)
Order Number :XXXXXXXX Line Number :
Message :Your change invalidates the Customer Item Number on the Line.
no. of OE messages :1
Error msg: Your change invalidates the Customer Item Number on the Line.
Failed to interface Batch XXXXXX to Order Management because API interface_hea der_to_OM failed
InterfaceTripStop: total stops processed: 1
Stops processed for ORDER MANAGEMENT with status NORMAL: 0
Stops processed for ORDER MANAGEMENT with status WARNING: 1
Stops interfaced for ORDER MANAGEMENT: 0

Steps to Reproduce

1. Customer Item code: X, linked with local item: A
2. The Sales Order has been created by using the Customer Item: X
3. Local Item has been changed from A to B with the Customer Item code:X
4. Perform shipping of this Sales Order, the "Interface Trip Stop - SRS" concurrent completed with error.

Changes

Cause

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