Access Denied Error When Searching All Locations For Customers With Multiple Sites
(Doc ID 2411409.1)
Last updated on MAY 20, 2024
Applies to:
Oracle iReceivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Customer Search
ACTUAL BEHAVIOR
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When an external user searches for customers that have multiple sites, the Access Denied error is given.
EXPECTED BEHAVIOR
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Expect to be able to search for the customer since the external user has access.
STEPS
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The issue can be reproduced at will with the following steps:
1. iReceivables Account Management responsibility
2. Search for customers with multiple sites
3. Get the Access Denied
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, external users cannot search for their customers.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |