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Access Denied Error When Searching All Locations For Customers With Multiple Sites (Doc ID 2411409.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Search

ACTUAL BEHAVIOR
---------------
When an external user searches for customers that have multiple sites, the Access Denied error is given.


EXPECTED BEHAVIOR
-----------------------
Expect to be able to search for the customer since the external user has access.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. iReceivables Account Management responsibility
2. Search for customers with multiple sites
3. Get the Access Denied

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, external users cannot search for their customers.

Cause

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In this Document
Symptoms
Cause
Solution
References


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