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Some Defaulting Rules Are Not Working After Applying Patches (Doc ID 2411412.1)

Last updated on JUNE 14, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2.7 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
After applying patches some Defaulting Rules are not working properly.

EXPECTED BEHAVIOR
-----------------------
Defaulting Rules should not be affected by patches.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to Applications using an Order Management Responsibility associated to specific Operating Unit
2. Open the Sales Order Form.
3. Create a Sales Order
  ==> Order Type Defaults an incorrect value.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Order Type is defaulted an incorrect value, the Order Type needs to be associated to the Customer.

Changes

 Issue started after patches were applied to the instance.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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