Statement of Earnings (SOE) Errors: ORA-06512: at "APPS.PAY_US_SOE_BALANCES_PKG", line 2634

(Doc ID 2411991.1)

Last updated on JUNE 22, 2018

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to view the Statement of Earnings (SOE), the following error occurs:

ERROR
-----------------------
ORA-20101: Error in pay_us_soe_balances_pkg.populate_local_balance - ORA-20001: Assertion failure detected at location get_new_latest_bal_value:1.

Cause: an internal error has occurred at location get_new_latest_bal_value:1.

Action: please contact your Oracle customer representative.
ORA-06512: at "APPS.PAY_US_SOE_BALANCES_PKG", line 2634

FRM-40735: KEY-EXEQRY trigger raised unhandled exception ORA-20101

 

The issue can be reproduced at will with the following steps:
1. Generate payroll
2. View SOE

Changes

 

Cause

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