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JBO-25036 Error And "You have encountered an unexpected error.Please contact your System Administrator for assistance" While Searching For Service Request In Field Service Third Party Admin Portal (Doc ID 2421159.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Field Service Engineer Portal

Getting the following error when trying o search for any task or Service Request in Field Service Third Party Admin Portal in the Simple Search Page of the Third Party Admin Portal

 
ERROR
-----------------------
"You have encountered an unexpected error.Please contact your System Administrator for assistance"
Exception Details :
See the error:
oracle.apps.fnd.framework.OAException:oracle.jbo.InvalidObjAccessException:JBO-25036:An invalid object operation was invoked on type View Object with name CsfPoTaskAssignmentsVO1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Log into Standard Responsibility “Field Service Third Party Administrator Portal”.
2.Notice that for example Service Request XXXXX in the list of Service Request
3.Go to the search screen and search for Service Request XXXXX and click Go
See the error:
"You have encountered an unexpected error.Please contact your System Administrator for assistance"


Changes

 

Cause

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