Sales Orders Stuck With Status 'Awaiting Invoice Interface - Pending Complete Delivery'
(Doc ID 2421331.1)
Last updated on SEPTEMBER 30, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Sales Order's Line is stuck with status”Awaiting Invoice Interface - Pending Complete Delivery”. Workflow stuck at Invoice Interface, "Wait for required for revenue or delivery".
Invoice not created but Invoice Interface status code is either ‘Yes’ or 'MANUAL-PENDING'.
Steps
The issue cannot be reproduced at will for a new sales order but it can be verified for problematic sales order line following steps below
- Go to Order Management responsibility>Orders, Returns>Sales Orders
- Query the Sales Order and go to lines and check status is ‘Awaiting Invoice Interface - Pending Complete Delivery’
- Invoice interface status is ‘MANUAL-PENDING’
- Go to Tools>Workflow. The workflow stuck in wait for required revenue or delivery INVOICING_WAIT_FOR_RFR
- Delivery detail is Shipped and Interfaced to OM and Inventory
- While Running 'Retry Activities in Error' causes the error ORA-20002: 3133: Activity instance 'INVOICING_WAIT_FOR_RFR' is not a notified activity for item 'OEOL/XXXXX'.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |