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RMA Line Is Cancelled But Line Status Is AWAITING_RETURN (Doc ID 2429345.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
---------------
RMA line is cancelled but the line status is still AWAITING_RETURN.


EXPECTED BEHAVIOR
-----------------------
Need assistance canceling the line and closing the RMA.


STEPS
-----------------------
As this is a data problem, the issue cannot be reproduced.

Cause

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In this Document
Symptoms
Cause
Solution
References


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