ADJUSTMENT TYPE IS WRONG ON RECONCILIATION IN CHECKBOOK UTILIZED/EARNED
(Doc ID 2434445.1)
Last updated on APRIL 05, 2023
Applies to:
Oracle Trade Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Offers
ACTUAL BEHAVIOR
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ADJUSTMENT TYPE IS WRONG ON RECONCILIATION IN CHECKBOOK UTILIZED/EARNED
EXPECTED BEHAVIOR
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Adjustment type is wrong on reconciliation in checkbook Utilized/Earned. It should have been as 'Increase Earned' adjustment type.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application.
2. Created an accrual offer and activated it.
3. Generated accrual for 50$ via Manual increase adjustment.
4. Created claim for the offer customer for 100$ and associated to the offer.
5. Settled the claim and claim is closed.
6. Navigate to offer checkbook. Utilized, Earned = 50$ and Paid = 100$
7. End date the offer.
8. Reconcile button appears in offer checkbook.
9. Click on reconcile button and select unutilized and unpaid earning option.
10. Click on reconcile.
11. Reconcile done and Utilized, Earned, Paid = 100$
12. Open the earned amount.
13. It should show adjustment type as 'Reconcile_Unpaid'.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |