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FAQ for Collections Promises (Doc ID 244372.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.

Purpose

This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Payment Promise.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Does Collections support Payment Plans?
 Does Collections support Promises on Account?
 I took a promise that was due on 6/24. I have Grace Days = 1. No payments are received on 6/24. Shouldn't I have a Broken Promise on 6/25?
 So a promise that is due today and doesn't come in, is not recognized as a broken promise until tomorrow?
 Should the Mass Promise Tab default when multiple records are selected on the grid?
 Why doesn't the total change when you enter the amount to pay on a promise in the top portion of the screen for Mass Promises?
 Can you control who is able to send a Promise to Pay Confirmation Letter?

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