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FAQ for Collections Strategies (Doc ID 244375.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.

Purpose

This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Strategies.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 What is a Strategy?
 What is a filter and why do Collections Strategies need them?
 What is the difference between a Segment and a Filter?
 How do customers leverage these filters?
 What is the difference between a Strategy and a Checklist?
 Where do I create Checklists?
 Can Checklists be shared across multiple Strategies?
 How are Strategies assigned to delinquent customers?
 What happens if there is not a match on the Strategy?
 What if there is not a Default Strategy identified?
 Is it possible to honor "grace days" when creating strategies? We may not want to contact customers until the grace days have passed?
 Is it possible to have groups of customers that should receive Strategy Dunning Work Items and those that are excluded?
 Can I create Collections Strategies that feed Oracle's Predictive Dialer?
 So, I can use both Strategies and Advanced Outbound?
 Why don't I see my Strategy in the Change Strategy Form?
 What is the proper way to display a changed strategy?
 How many Strategy Templates can you assign to one(1) Strategy Group?
 Where can I go to read more about Collections Strategies?
 Can Oracle Support assist with custom filters/segments?
References

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