FAQ for Collections Strategies
(Doc ID 244375.1)
Last updated on MAY 12, 2021
Applies to:Oracle Advanced Collections - Version 126.96.36.199 and later
Information in this document applies to any platform.
This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Strategies.
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In this Document
|Questions and Answers|
|What is a Strategy?|
|What is a filter and why do Collections Strategies need them?|
|What is the difference between a Segment and a Filter?|
|How do customers leverage these filters?|
|What is the difference between a Strategy and a Checklist?|
|Where do I create Checklists?|
|Can Checklists be shared across multiple Strategies?|
|How are Strategies assigned to delinquent customers?|
|What happens if there is not a match on the Strategy?|
|What if there is not a Default Strategy identified?|
|Is it possible to honor "grace days" when creating strategies? We may not want to contact customers until the grace days have passed?|
|Is it possible to have groups of customers that should receive Strategy Dunning Work Items and those that are excluded?|
|Can I create Collections Strategies that feed Oracle's Predictive Dialer?|
|So, I can use both Strategies and Advanced Outbound?|
|Why don't I see my Strategy in the Change Strategy Form?|
|What is the proper way to display a changed strategy?|
|How many Strategy Templates can you assign to one(1) Strategy Group?|
|Where can I go to read more about Collections Strategies?|
|Can Oracle Support assist with custom filters/segments?|