FAQ for Collections Strategies
(Doc ID 244375.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Advanced Collections - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Purpose
This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Strategies.
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| What is a Strategy? |
| What is a filter and why do Collections Strategies need them? |
| What is the difference between a Segment and a Filter? |
| How do customers leverage these filters? |
| What is the difference between a Strategy and a Checklist? |
| Where do I create Checklists? |
| Can Checklists be shared across multiple Strategies? |
| How are Strategies assigned to delinquent customers? |
| What happens if there is not a match on the Strategy? |
| What if there is not a Default Strategy identified? |
| Is it possible to honor "grace days" when creating strategies? We may not want to contact customers until the grace days have passed? |
| Is it possible to have groups of customers that should receive Strategy Dunning Work Items and those that are excluded? |
| Can I create Collections Strategies that feed Oracle's Predictive Dialer? |
| So, I can use both Strategies and Advanced Outbound? |
| Why don't I see my Strategy in the Change Strategy Form? |
| What is the proper way to display a changed strategy? |
| How many Strategy Templates can you assign to one(1) Strategy Group? |
| Where can I go to read more about Collections Strategies? |
| Can Oracle Support assist with custom filters/segments? |
| References |