After Changing Address By Supplier User From iSupplier Protal, Address Book Shows Duplicate Entries Even After Approving The Changes. (Doc ID 2446244.1)

Last updated on SEPTEMBER 03, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
After changing address by supplier user, address book shows 2 entries even after approving the changes.


EXPECTED BEHAVIOR
It is expected that after the change is approved, all the users should see the updated address and not the second one with a change pending status.


STEPS
1. Log in to application as supplier user.
2. Navigate to iSupplier Portal Full Access responsibility -> Administration -> Address Book.
3. Update address.

4. Log in to application as buyer user.
5. Navigate to Purchasing responsibility -> Supplier Base -> Suppliers.
6. Click on TO DO list entry for pending Address changes.
7. Find the pending request just created, and approve.
8. Search by supplier name and click on Update from search results.
9. click on Address Book from left menu.
10. See that there are now 2 entries showing for the updated address.
    One says "current" and has operating unit assigned. The other says "Change Pending" and has not assigned to any operating unit.

Changes

Cause

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