R12 E-Business Suite Mobile Application Server Login Fails With Intermittent Authentication Error Resulting in A Locked User Accounts In Mobile Web Applications (MWA)
(Doc ID 2449524.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Mobile Application Server - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]Oracle Application Object Library - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.
Symptoms
Mobile Web Applications Server, Mobile Applications related issues
Oracle Mobile Web Applications user login attempts fail with the following error:
'Authentication Failed'
After the error occurs, the User Account is locked.
If the Profile Option Signon Password Failure Limit = 3, it is easy for the Users to reproduce this as the Keys of the Mobile Device are small which cause typos to be more common then not.
Setting the profile to a higher limit provides more attempts before user accounts are locked.
Steps to Reproduce the issue:
Attempts sequence
1. (wrong password)
2. (wrong password)
3. ( correct password and login success)
4. (wrong password)
On the 4th attempt the User Account becomes locked as the Failure Counter is not being reset to zero '0' after a successful login.
Changes
Applied 2018 April CPU patches.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |