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R12 E-Business Suite Mobile Application Server Login Fails With Intermittent Authentication Error Resulting in A Locked User Accounts In Mobile Web Applications (MWA) (Doc ID 2449524.1)

Last updated on NOVEMBER 11, 2019

Applies to:

Oracle Mobile Application Server - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Application Object Library - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Mobile Web Applications Server, Mobile Applications related issues

 

 

 

 

 

Oracle Mobile Web Applications user login attempts fail with the following error:

'Authentication Failed'

After the error occurs, the User Account is locked.

If the Profile Option Signon Password Failure Limit = 3, it is easy for the Users to reproduce this as the Keys of the Mobile Device are small which cause typos to be more common then not.

Setting the profile to a higher limit provides more attempts before user accounts are locked.

Steps to Reproduce the issue:
Attempts sequence
1. (wrong password)
2. (wrong password)
3. ( correct password and login success)
4. (wrong password)

On the 4th attempt the User Account becomes locked as the Failure Counter is not being reset to zero '0' after a successful login.

Changes

 Applied 2018 April CPU patches. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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