My Oracle Support Banner

Unable to select Customer in Transaction or receipt form (Doc ID 2452680.1)

Last updated on JANUARY 03, 2023

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When creating a transaction, user can't use an specific Customer neither in Bill To nor in Ship To field.
 

EXPECTED BEHAVIOR
-----------------------
User should be able to select active Customers.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new Transaction.
2. Try to Select the Customer xxxx

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create transaction using Customer xxxx

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.