Unable to select Customer in Transaction or receipt form
(Doc ID 2452680.1)
Last updated on JANUARY 03, 2023
Applies to:
Oracle Receivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When creating a transaction, user can't use an specific Customer neither in Bill To nor in Ship To field.
EXPECTED BEHAVIOR
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User should be able to select active Customers.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create new Transaction.
2. Try to Select the Customer xxxx
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create transaction using Customer xxxx
Cause
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In this Document
Symptoms |
Cause |
Solution |