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Unable to select Customer in Transaction or receipt form (Doc ID 2452680.1)

Last updated on OCTOBER 01, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When creating a transaction, user can't use an specific Customer neither in Bill To nor in Ship To field.
 

EXPECTED BEHAVIOR
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User should be able to select active Customers.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create new Transaction.
2. Try to Select the Customer xxxx

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create transaction using Customer xxxx

Cause

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