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Unable to select Customer in Transaction or receipt form (Doc ID 2452680.1)

Last updated on JULY 29, 2024

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When creating a transaction, active Customer not showing in the Bill To Customer LOV in the Transactions form.

This is only occurring for one customer.  This customer has been used previously.


STEPS
-----------------------
Responsibility: Receivables
Navigation: Transaction > Transactions
1. Create new Transaction
2. Try to Select the Customer, the Bill-To is not displaying in the LOV.



Cause

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In this Document
Symptoms
Cause
Solution


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