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Workflow Mailer Not Sending Emails To Suppliers And Workflow Maier Errors Out With "Response Code {503} Reason Line{Service Unavailable}" (Doc ID 2457348.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Mailer

Wf_notifications table shows that the mail status as "MAIL" but supplier did not receive any email

 
[Sep 19, 2018 10:54:00 PM EDT]:1537412040744:-1:-1:xxx.xxx.xxx.com:123.45.678.90:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1876168050:66233:1537388320579:2:ERROR:[SVC-GSM-WFMLRSVC-2978037-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:Problem getting HTML content -> oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: HTTP Request error when performing {Getting the response code for URL{http://xxx.xxx.xxx.com:<PORT>/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=7719277&dbc=PRD&OARF=email&language_code=US&oas=z53MYZ7yXYTHsosIrZt-oA..} FILE {/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=7719277&dbc=PRD&OARF=email&language_code=US&oas=z53MYZ7yXYTHsosIrZt-oA..}} Response Details {Headers {Content-Type=text/html; charset=utf-8}{Cache-Control=no-cache}{Connection=Keep-Alive}{Content-Length=927}{Pragma=no-cache} Response Code {503} Reason Line{Service Unavailable}}
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3465)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:578)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1345)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:362)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:308)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:337)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:354)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:96)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:796)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:604)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:724)
Caused by: oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: HTTP Request error when performing {Getting the response code for URL{http://xxx.xxx.xxx.com:<PORT>/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=7719277&dbc=PRD&OARF=email&language_code=US&oas=z53MYZ7yXYTHsosIrZt-oA..} FILE {/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=7719277&dbc=PRD&OARF=email&language_code=US&oas=z53MYZ7yXYTHsosIrZt-oA..}} Response Details {Headers {Content-Type=text/html; charset=utf-8}{Cache-Control=no-cache}{Connection=Keep-Alive}{Content-Length=927}{Pragma=no-cache} Response Code {503} Reason Line{Service Unavailable}}


Changes

 NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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