My Oracle Support Banner

Descriptive Flexfield Values Entered On Claim Lines Disappearing And Not Saving (Doc ID 2458374.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Descriptive Flexfield (DFF) values entered on Claim lines disappearing and not saving.

After entering/select DFF values on Claim lines and click on 'Update', those values are disappearing and not saving. 

EXPECTED BEHAVIOR
-----------------------
DFF values entered on Claim lines should get saved when click on update

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create claim --> Lines --> Enter DFF information and click on update



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.