Capacity Usage Copied from the First Limit to the Second (Doc ID 2460364.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When adding back to back Capacity Limits by clicking New instead of Finished and letting OTM assign the Capacity Limit ID value, the capacity usage is copied from the first limit to the second.

EXPECTED BEHAVIOR
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The capacity usage should not be copied from the first limit to the second.

STEPS
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The issue can be reproduced at will with the following steps:

1) Operational Planning > Capacity Management > Capacity Group. Create 2 new Capacity Groups for 2 different Service Providers.

2) Operational Planning > Capacity Management > Capacity Limit. Create a capacity limit for the first service provider group as follows using Daily Capacity Tool 5 each day for 1 week. Manually enter Capacity Limit ID. Do not click Finished, instead click New.

3) Create a capacity limit for the second service provider group as follows using Daily Capacity Tool 10 each day for 1 week. Manually enter Capacity Limit ID. Use the same Lane ID as in the first capacity limit. Click Finished.

4) Re-inquire and the limits show correctly.

5) Operational Planning > Capacity Management > Capacity Usage. Run a search so as to find both capacity limits created and note the limits appear correctly.

6) Operational Planning > Capacity Management > Capacity Limit. Delete the data just added and repeat the test above but this time let the system populate Capacity Limit ID.

7) Operational Planning > Capacity Management > Capacity Usage. Run a search so as to find both capacity limits created and note the limits copied from the first capacity limit to the second.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot leave the Capacity Limit ID blank and let OTM populate it, otherwise the newly created capacity usage must be overridden to correct.

Cause

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