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Vacation Rule Delegation Fails With Error "Automatic Route To 'XXXXX' Failed. 5040: Error In SQL (Doc ID 2468832.1)

Last updated on NOVEMBER 05, 2018

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CLAIMS

Claim approval notifications are failing with below error and not getting forwarded to user as per vacation rule.

ERROR
-----------------------
Vacation rule delegation fails with error "Automatic Route to '<user name>' failed. 5040: Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create vacation rule from workflow work list to forward claim approval notifications to another user
2. Notification are not being forward to another users, but failed with error


Cause

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In this Document
Symptoms
Cause
Solution


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