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Multiple Stuck Threads Lead to Out of Memory Errors and Logs Indicate Shipment Events are Added at the Time Error is Encountered (Doc ID 2474162.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management - Version 6.4.2 to 6.4.3 [Release 6.4]
Information in this document applies to any platform.

Symptoms

Starting Last week, the customer has experienced cases of users getting kicked out of OTM with a session expired message on the browser. They say that one of the web-app servers was not responding to the Load Balancer.

The Console Logs show a pattern of Stuck Threads followed by Garbage Collection (GC) freeing less and less memory.  Eventually Full GC is being run with short intervals and then Out of Memory errors appear.

Cause

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In this Document
Symptoms
Cause
Solution
References


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