Case Folder not Created for Sales Order Every Time (Doc ID 2479577.1)

Last updated on DECEMBER 01, 2023

Applies to:

Symptoms

On : 12.2.6 version, Analysis Tab

When attempting to create a case folder from a sales order,
the following error occurs sporadically.

ERROR
-----------------------
After correcting credit usage rule assignment error, getting the error
ORA-06502: Character String Buffer Too Small
AR_CMGT_WF_ENGINE.GATHER_DATA_POINTS

STEPS
-----------------------
The issue can be reproduced at sometimes with the following steps:
1. Create Sales order and booked
2. Credit hold applied
3. Case folder created in Credit management
4. Review case folder in CM and release
5. Credit Holds get released from OM

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get case folders created all the time.

Cause

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