Case Folder not Created for Sales Order Every Time
(Doc ID 2479577.1)
Last updated on DECEMBER 01, 2023
Applies to:
Oracle Credit Management - Version 12.2.6 and later Information in this document applies to any platform.
Symptoms
On : 12.2.6 version, Analysis Tab
When attempting to create a case folder from a sales order, the following error occurs sporadically.
ERROR ----------------------- After correcting credit usage rule assignment error, getting the error ORA-06502: Character String Buffer Too Small AR_CMGT_WF_ENGINE.GATHER_DATA_POINTS
STEPS ----------------------- The issue can be reproduced at sometimes with the following steps: 1. Create Sales order and booked 2. Credit hold applied 3. Case folder created in Credit management 4. Review case folder in CM and release 5. Credit Holds get released from OM
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot get case folders created all the time.
Cause
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