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Buyer Work Center and iProcurement Catalog Administrator is not Accessible - Does Not Open - ORA-01722: invalid number (Doc ID 2486327.1)

Last updated on FEBRUARY 01, 2019

Applies to:

Oracle Purchasing - Version 12.2.8 and later
Oracle iProcurement - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

Using Purchasing, Version 12.2.8

Actual:
Accessing the buyer work center or iProcurement Catalog Administrator results in errors.

Expected:
Buyer work center and iProcurement Catalog Administrator should not have errors as the users are accessing the pages.

Error:
fnd.common.WebAppsContext 2 oracle.apps.fnd.common.WebAppsContext.releaseJDBCConnection(weblogic.jdbc.wrapper.PoolConnection_oracle_jdbc_driver_T4CConnection@xxxxxx,xxxxxxxxxx): : BEGIN/END
fnd.common.WebAppsContext 1 oracle.apps.fnd.common.WebAppsContext.releaseJDBCConnection(weblogic.jdbc.wrapper.PoolConnection_oracle_jdbc_driver_T4CConnection@xxxxxx,xxxxxxxxxx): : (pConn == mConn) is true, isSplCtx is false, switchGenSol is true
jtf.cache.IASCacheProvider 4 "oracle.ias.cache.CacheException:
J2EE JOC-044 An exception is occurring in the method. CacheAccess.get
null
J2EE JOC-043 base exception:
Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.po.schema.server.DocStyleHelper.loadNewClmHelpTargetInfoCache(DocStyleHelper.java:233)
at oracle.apps.po.schema.server.DocStyleHelper.load(DocStyleHelper.java:172)
at oracle.apps.po.common.server.HelperCacheLoader.load(HelperCacheLoader.java:59)
at oracle.apps.jtf.cache.GenericCacheLoader.load(Unknown Source)

iProcurement Catalog Administrator errors

Error Page
You have encountered an unexpected error.  Please contact your System Administrator for assistance.
Click here for exception details.

Exception Details.  
 oracle.apps.fnd.framework.OAException: oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.po.common.server.ExceptionUtil.handleFatalException(ExceptionUtil.java:111)
at oracle.apps.po.common.server.CacheEnabledHelper.get(CacheEnabledHelper.java:167)
at oracle.apps.po.schema.server.DocStyleHelper.setHelpTarget(DocStyleHelper.java:421)
at oracle.apps.po.document.common.webui.DocSummaryBaseCO.processRequest(DocSummaryBaseCO.java:300)
at oracle.apps.po.document.agreement.webui.AgreementsSummaryCO.processRequest(AgreementsSummaryCO.java:61)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:645)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
...
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
## Detail 0 ##
oracle.apps.jtf.base.resources.FrameworkException: Error in IAS Cache: oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
;
at oracle.apps.jtf.cache.IASCacheProvider.get(IASCacheProvider.java:841)
at oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:4802)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:4624)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3147)
at oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3121)
at oracle.apps.po.common.server.CacheEnabledHelper.get(CacheEnabledHelper.java:163)
at oracle.apps.po.schema.server.DocStyleHelper.setHelpTarget(DocStyleHelper.java:421)
at oracle.apps.po.document.common.webui.DocSummaryBaseCO.processRequest(DocSummaryBaseCO.java:300)
at oracle.apps.po.document.agreement.webui.AgreementsSummaryCO.processRequest(AgreementsSummaryCO.java:61)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:645)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
...

 

 


Replication Steps:
The issue can be reproduced at will with the following steps:
1. Purchasing - Buyer Work Center - Orders - Orders
2. Find that there are errors upon opening the buyer work center.

Changes

 Upgrade to 12.2.8 has occurred and now the buyer work center does not open.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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