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Item Not Assigned To Inventory Org And Customer Orders Enabled Item Attribute Is No, Yet Orders Can Still Be Created For This Item (Doc ID 2500605.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Entry


When attempting to save sales order for an item that is not assigned to the shipping org, the following error occurs:
Additionally, the Item's Org Level Item Attribute 'Customer Orders Enabled' is set to No, however system is allowing orders to be created for the item.


ERROR
-----------------------

The item specified is invalid or does not exist in the warehouse you specified.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Item <item number> is not assigned to org <Org name>
2. Order Management Super User Responsibility
3. Open Sales Order Form.
4. Create sales order.
5. Enter item and Warehouse as <Org name>, error is raised.
6.The sales order can be saved successfully.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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