My Oracle Support Banner

Depot Repair: Users Are Getting An Error While Trying To Enter Or Book A Logistic Line (Doc ID 2501096.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.


In the Depot Workbench, users are getting a series of errors while trying to Enter or Book a Ship Line.
The item is assigned to the Service Organization and it is also assigned to the Item Master.


* Error 1:
  Error messages from Order Management

* Error 2:
  This Customer's PO Number is referenced by another order

* Error 3:
  The item specified is invalid or does not exist in the warehouse you specified.
   Please enter a valid item-warehouse combination.

* Error 4:
   Item Validation Resulted in error(s).

* Error 5:
   (SQLCODE=-60) (SQLERRM=ORA-00060: deadlock detected while waiting for resource
   ORA-06510: PL/SQL: unhandled user-defined exception)


1. From the Repair Order select the Logistics tab.
2. Select the Ship line and process it to Booked status
3. Select Process Transaction
4. Select Automate order processing steps through 'Book Order'
5. Click Process button




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.