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Not Able To Update Primary Party Address In Contact Center (Doc ID 2506822.1)

Last updated on MARCH 12, 2024

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

ACTUAL BEHAVIOR
---------------
In Contact Center form, under the Addresses tab, the "Identifying Address" button is not displayed. As a result of that, is not possible to change the primary customer address.

EXPECTED BEHAVIOR
-----------------------
Should be possible to edit customer information and change the primary party address

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Contact Center
2. Look for a customer
3. Select the Addresses tab
4. There is no option to change the primary party address



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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