Not Able To Update Primary Party Address In Contact Center
(Doc ID 2506822.1)
Last updated on MARCH 12, 2024
Applies to:
Oracle Customer Care - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Contact Center
ACTUAL BEHAVIOR
---------------
In Contact Center form, under the Addresses tab, the "Identifying Address" button is not displayed. As a result of that, is not possible to change the primary customer address.
EXPECTED BEHAVIOR
-----------------------
Should be possible to edit customer information and change the primary party address
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Contact Center
2. Look for a customer
3. Select the Addresses tab
4. There is no option to change the primary party address
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |