UK Pay: Incorrect Reference Number in BACS when Multiple Court Orders Having Same Amount are Present (Doc ID 2508043.1)

Last updated on MAY 28, 2024

Applies to:

Symptoms

Problem Statement:
An employee with two court orders with same issuing authority but with the different reference number is sent to issuing authority in BACS with one reference number. Deduction amounts are the same for both Court Orders
BACS file is sending the amount to the issuing authority with same reference number for both the court orders

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Enter 2 court orders
2. Run Payroll and prepayments
3. Run BACS

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.