Bad Performance on RetroPay Enhanced Results Page Causes Failure of Web Server Bridge Error
(Doc ID 2517022.1)
Last updated on OCTOBER 22, 2023
Applies to:
Oracle Payroll - Version 12.2 HRMS RUP8 to 12.2 HRMS RUP14 [Release 12.2]Information in this document applies to any platform.
This note provides a brief overview of
Symptoms
Problem Statement:
Performance issue is observed when searching in RetroPay Enhanced Results page, and the following error occurs after 5 minutes.
Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set of OFF or method not idempotent.
No backend server available for connection: timed out after 10 seconds or idempotent set of OFF or method not idempotent.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
- Login as HRMS Manager responsibility
- Go to View > RetroPay Enhanced Results
- Search without populating the "Effective Date From" field.
- After 5min, the error occurs.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |