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Unknown Application Error Or Permissions Error When Trying To Create Or Save Wrap Up From Wrap Up HTML Page (Doc ID 2533272.1)

Last updated on APRIL 25, 2024

Applies to:

Oracle Customer Interaction History - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

The following error pops up when trying to create a wrap up:

ERRORS
-----------------------
Unknown application error occured .Please exit the application and try again

OR

You do not have the appropriate permissions to access this page.
Contact your system administrator if the error persists


STEPS
-----------------------
1. Login to Application
2. Go to responsibility “Interaction History JSP Admin
4. Navigate to CRM Foundation > Interaction History > Configuration > Wrap Up > Create
3. Try to save

Observe the above error


Cause

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In this Document
Symptoms
Cause
Solution
References


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