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Email Center Administration :Auto Delete Rule Not Working (Doc ID 2538127.1)

Last updated on JULY 27, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

ACTUAL BEHAVIOR
---------------
 Email Center Deletion Rule is not working

Email center rule was set up to remove unwanted emails appearing in email center.
These emails are continuing to appear in email center, therefore the rules set up are not working.

EXPECTED BEHAVIOR
-----------------------
Expect emails to be automatically deleted based on auto-delete rules that are setup


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to applications and go to Email Center Administration responsibility
2.Navigate to Administration > Rules Library >> Auto-Delete
3.Set up to remove emails that are unwanted .

Observe that these emails are continuing to appear in email center,


Cause

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In this Document
Symptoms
Cause
Solution


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