Depot Repair: Serial Number not Updated in Depot after Update in Installed Base
(Doc ID 2539996.1)
Last updated on JULY 14, 2020
Applies to:Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.
After updating a Serial Number in Installed Base, the change is not reflecting in Depot Repair.
Users create a Repair Order with some dummy Serial Number, initially, for example "SN_ABC" (as user is not aware of the serial number).
At this point of time Serial number (SN) on Service Request, Repair Order and RMA Sales Order is 'SN_ABC'
After a while, when when know the SN, user goes and update the Installed Base by overriding the old SN with the new and valid one, for example 'ABC-1'.
At this point of time:
In 12.1.3 -
Serial Number on Service Request and Repair Order updated to - ABC-1
but serial number on RMA Sales Order remains - SN_ABC
But In 12.2.8 -
Serial number on Service Request updating to - ABC-1
but serial number on Repair Order and RMA Sales Order remains - SN_ABC
The Serial Numbers should be in sync after the change.
What is Working:
- Installed Base records are correct.
- What is showing on the SR is correct.
But not in Repair Order.
Users do update the serial number in Installed Base regularly.
This generates inconsistencies between Installed Base, Service Request and Service (Repair) Orders.
And once Serial Number is updated - If you search for Serial Number -ABC, you will not find it. Instance number is also not changed.
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