My Oracle Support Banner

Why Are Service Requests And Service Orders Getting Closed Automaticaly Before Shipping The Repaired Item? (Doc ID 2566596.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Why are Service requests and Service Orders getting closed automatically from Depot Repair when shipping is still pending?

After receiving the item for repair and before shipping the repaired item the SR is getting closed.

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.