Service Duration is Now Being Populated After Copying An Existing Line In A Promotional Goods Modifier Line Even Though Original Modifier Line did Not Have These Values (Doc ID 2570257.1)

Last updated on JULY 26, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR

On the modifier setup form, while on a promotional goods record, use Shift + F6
to copy this modifier to a new modifier record. Finds that under define details of the new modifier,
that the service duration is now populated. The service duration was not populated on the
original modifier. Also now find that the new modifier does not fire on the Pricing & Availability form.

WHAT DOES WORK / WORKAROUND

For the new modifier which has the service duration populated, re-type over the Get Product line, Re-save.
Come out of define details.
Go back into ‘Define Details’ – the service duration is no longer populated.
Return to Pricing and Availability with the same customer number and item.
Promotion is now firing since the service duration is removed.

EXPECTED BEHAVIOR

The new record to be the same as the original record except for the "modifier no" which
should be unique. Since original modifier does not have the service duration populated,
the new modifier created through copying the original modifier should also not have
the service duration populated.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Oracle Pricing Manager
2. Navigate to: Modifier > Modifier Setup
3. Query Modifier
4. Place cursor on existing Modifier Line
     under define details verified service duration is NULL.
     exit define details.
5. Copy to a new record using shift + F6
6. Review of the new record shows that service duration is populated.
7. Navigate to the Pricing & Availability form
    The Promotion is not visible in Pricing and availability.
8. Return to Modifier Line > Define details. Re type over the Get Product line, Re-save. Come out of define details.
    Go back in to ‘Define Details’ – the service duration is no longer populated.
9. Return to Pricing and Availability with the same customer number and item.
    Promotion is now firing since the service duration is removed.

Changes

Cause

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