Withdraw Note and Action are Not Showing in Approval Sequence History List in Purchasing Notification (Doc ID 2572406.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

Withdrawal notes and actions are not showing in Approval Sequence history list after withdraw the InProcess status Purchase Orders in Buyer Work Center.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Purchasing responsibility: Purchase Orders> Purchase Orders
2. Create Purchase Order(PO) and send for approval
3. Navigate to Purchasing responsibility: Buyer Work Center> Orders
4. Enter PO number and click on Go button
5. Select 'Withdraw' and click on Go button
6. Enter withdraw reason and click on Apply button
7. PO status is changed to incomplete
8. However from notification FYI document in approver sequence the withdraw note and action are not showing

For example:

-. Expected(correct) Approval Sequence

Seq Who                 Date          Action                            Note
--- ---------------- ----------- ------------------------- ---------------------------
4    Baker, Catherine 14-May-19   Withdraw the document    Withdraw the PO
3    Baker, Catherine 14-May-19   No action taken               The document has been with
2    Stock, MS.Pat   14-May-19   Forward
1    Stock, MS.Pat   14-May-19   Submit

-. Current(incorrect) Approval Sequence

Seq Who                 Date          Action                            Note
--- ---------------- ----------- ------------------------- ----------------------------
4   Baker, Catherine
3   Baker, Catherine  14-May-19   No action taken               The document has been with
2   Stock, MS.Pat    14-May-19   Forward
1   Stock, MS.Pat    14-May-19   Submit

Cause

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