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Debrief - Charges Parts/Material Issue Is Not Adding Parts Item To Installed Base Configuration (Doc ID 2584380.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Debrief - Charges Parts/Material issue is not adding parts item to Install Base configuration.

User has done debrief and added a new parts for an item (i.e. 123-45678-9) in a repair process as Material - Service  Activity code "Charge - Parts/Material" and completed debrief successfully.
But after completion of Debrief, the new item is not showing as part of the Installed Base Configuration.

Expected Behavior:

The Item 123-45678-9 / Instance = 321 should appear under Item Instance ITEM123.

Steps:

[ 1 ] Depot Repair form:

   In SR header: Item Instance ITEM123
   Associated Task: Status = Closed / Assignment Status = Closed

   Debrief form > Material Tab:
     - Item 123-45678-9

[ 2 ] Installed Base Configuration page:

     Item 123-45678-9 does not appear under Item Instance ITEM123.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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