Debrief - Charges Parts/Material Issue Is Not Adding Parts Item To Installed Base Configuration
(Doc ID 2584380.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.
Debrief - Charges Parts/Material issue is not adding parts item to Install Base configuration.
User has done debrief and added a new parts for an item (i.e. 123-45678-9) in a repair process as Material - Service Activity code "Charge - Parts/Material" and completed debrief successfully.
But after completion of Debrief, the new item is not showing as part of the Installed Base Configuration.
The Item 123-45678-9 / Instance = 321 should appear under Item Instance ITEM123.
[ 1 ] Depot Repair form:
In SR header: Item Instance ITEM123
Associated Task: Status = Closed / Assignment Status = Closed
Debrief form > Material Tab:
- Item 123-45678-9
[ 2 ] Installed Base Configuration page:
Item 123-45678-9 does not appear under Item Instance ITEM123.
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