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Unable To Save Work Orders In Enterprise Asset Management (Doc ID 2587555.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to create EAM work orders, the following error occurs. The issue exists in Forms (CORE) and Self Service (OAF).


The Work Orders form (CORE) error:
  FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01403

The Create Work Order page (OAF) error:
  You have encountered an unexpected error. Pleas contact your system administrator for assistance.


The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management.
2. Go to Work Orders form.
3. Try to create a new work order.
4. Receive the above error.
5. Also, unexpected error occurs in OAF page when trying to create work orders.


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