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Unable To Save Work Orders In Enterprise Asset Management (Doc ID 2587555.1)

Last updated on SEPTEMBER 15, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to create EAM work orders, the following error occurs. The issue exists in Forms (CORE) and Self Service (OAF).

ERROR

The Work Orders form (CORE) error:
  FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01403

The Create Work Order page (OAF) error:
  You have encountered an unexpected error. Pleas contact your system administrator for assistance.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management.
2. Go to Work Orders form.
3. Try to create a new work order.
4. Receive the above error.
5. Also, unexpected error occurs in OAF page when trying to create work orders.

Cause

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In this Document
Symptoms
Cause
Solution


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