My Oracle Support Banner

Bill To Address Invalid As Associated Account Site Is Inactive Error in Depot Repair (Doc ID 2594681.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Estimate and Actual Charges


While submitting Actuals to Order Management in Depot Repair, system  throws below error


ERROR
-----------------------
BILL_TO address is invalid because the associated account site use (acct_site_use)id = XXXX) for the account site (cust_acct_site_id = NNNN) is inactive.
Please make sure to use an active account site use.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to applications
2. Go to Depot Repair responsibility
3. Navigate to Repair Orders forma and query for the Repair order having issue
4. Try to submit actuals to Order Management

Observe the above error




Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.