My Oracle Support Banner

Trip Details are Missing Against Delivery Hence Cannot Generate Bill of Lading ( BOL ) Nor Close Out the Delivery (Doc ID 2596474.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.
BOL - Bill of Lading


Symptoms

ACTUAL BEHAVIOR 
Trip details are missing against Delivery hence delivery cannot be closed and hence unable to generate BOL - Bill Of Lading
The delivery is not closed but in an In-Transit status and unable to manually assign a trip.


EXPECTED BEHAVIOR
Expect the delivery to be closed and Bill of Lading is printed


STEPS
The issue can not  be reproduced at will  for a new order/ delivery but can be verified for impacted order with the following steps:
1. Responsibility: Order Management
2. Navigate: Shipping>Transaction
3. Query the Delivery by entering Order Number
4. Notice the status of Delivery to be "In-transit" but there is no trip associated to it.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.