Error Accessing Attachments In iSupport
(Doc ID 2598055.1)
Last updated on AUGUST 08, 2021
Applies to:Oracle iSupport - Version 12.1.3 and later
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When attempting to open attachments in iSupport the following message occurs.
Do you want to open or save ibuSRDetaills.jsp (200 kb) from <xxxxxxx.com>? Open Save Cancel
1. Apply the CPU patches
2. Login to iSupport
3. Create a new SR via iSupport
4. Add a new attachment
5. Save changes
6. Try to open the attachment
What Is Working?
This attachment can be accesses without problems via forms but not via iSupport.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document