Error Accessing Attachments In iSupport
(Doc ID 2598055.1)
Last updated on OCTOBER 31, 2019
Applies to:Oracle iSupport - Version 12.1.3 and later
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When attempting to open attachments in iSupport the following message occurs.
Do you want to open or save ibuSRDetaills.jsp (200 kb) from <domain.com>? Open Save Cancel
1. Apply the CPU patches
2. Login to iSupport
3. Create a new SR via iSupport
4. Add a new attachment
5. Save changes
6. Try to open the attachment
What Is Working?
This attachment can be accesses without problems via forms but not via iSupport.
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In this Document