Error Accessing Attachments In iSupport
(Doc ID 2598055.1)
Last updated on AUGUST 08, 2021
Applies to:
Oracle iSupport - Version 12.1.3 and laterOracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Symptoms
When attempting to open attachments in iSupport the following message occurs.
Errors
Do you want to open or save ibuSRDetaills.jsp (200 kb) from <xxxxxxx.com>? Open Save Cancel
Do you want to open or save ibuSRDetaills.jsp (200 kb) from <xxxxxxx.com>? Open Save Cancel
Steps
1. Apply the CPU patches
2. Login to iSupport
3. Create a new SR via iSupport
4. Add a new attachment
5. Save changes
6. Try to open the attachment
1. Apply the CPU patches
2. Login to iSupport
3. Create a new SR via iSupport
4. Add a new attachment
5. Save changes
6. Try to open the attachment
What Is Working?
---------------------------
This attachment can be accesses without problems via forms but not via iSupport.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |