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Error Accessing Attachments In iSupport (Doc ID 2598055.1)

Last updated on AUGUST 08, 2021

Applies to:

Oracle iSupport - Version 12.1.3 and later
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When attempting to open attachments in iSupport the following message occurs.


Do you want to open or save ibuSRDetaills.jsp (200 kb) from <>? Open Save Cancel

1. Apply the CPU patches
2. Login to iSupport
3. Create a new SR via iSupport
4. Add a new attachment
5. Save changes
6. Try to open the attachment

What Is Working?
 This attachment can be accesses without problems via forms but not via iSupport.


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