Further Information For Australian Sick Leave Is Displays Incosistent Values (Doc ID 2605009.1)

Last updated on MARCH 21, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
================

When trying to enter the further information on "Australian Sick Leave" via
SSHR, which has been used with context=AU_AUSL with below value.

Certificate Required=Yes
Certificate Received=Yes

However, when trying to click the field "Further information" from the form
"Absence Details",(not SSHR) and the window ""Additional Absence Detail
Information" pops up, which uses context=AU(,not context=AU_AUSL) with below
default value.

Certificate Required=No(which would be default value on context=AU)
Certificate Received=No(which would be default value on context=AU)

(Although as you can see, in case of the field "Further information" of form
"Absence Details", the value"Yes.Yes" has been displayed, which means that it
kept SSHR's value in the form "Absence Details")
So, from the point of customer side, it appears the different values compared
to the value(Yes.Yes) via SSHR.
And then if we try to update the following from the form and then we can keep
the following value with context=AU , but not context=AU_AUSL

Certificate Required=Yes
Certificate Received=Yes

In summary, the problem would be that when trying to enter the further
information "Australian Sick Leave" via SSHR, the context=AU_AUSL has been
used.
On the other hands, the context=AU has been used if we try to click the
further information from form, so there would be possibility that different
value can be seen.
Please note that if we try to update the value, the value has been kept with
context=AU, not context=AU_AUSL
In addition, even when trying to check the value from the form,(not SSHR) and
the window pops up using context=AU_AUSL(the same context should be used) as
the same, so that there should be the same value.

Certificate Required=Yes
Certificate Received=Yes

STEPS
======
The issue can be reproduced at will with the following steps:
1. Try to enter the below further information value with context "AU_AUSL"
via SSHR
Certificate Required=Yes
Certificate Received=Yes
2. Try to click the further information value from the form "Absence Details"
(N) Go to Enter & Maintain > Others tab > Absence screen
3. Click the further information and "Additional Absence Detail Information"
can be seen with below default value.
Certificate Required=No
Certificate Received=No
4. It appears the different values.

Cause

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