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Contact_party_id and Contact_party_rel_id Not Getting Updated in Jtf_ih_interactions after Running Interaction History Data Import Program (Doc ID 2605273.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Interaction History - Version 12.1.3 and later
Information in this document applies to any platform.


Why is the Interaction History Data Import program not populating the fields contact_party_id and contact_party_rel_id in the JTF_IH_INTERACTIONS table?


Test Scenario:

JTF_IH_INTERACTIONS_STG is populated with values for contact_party_id and contact_party_rel_id. But the interaction created in JTF_IH_INTERACTIONS by
the Interaction History Data Import program does not have those fields populated and are null.
JTF_IH_INTERACTIONS_STG_LOG table has these values populated.


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