Knowledge Base Editor: Images Disappear After Clicking "Publish" Or "Preview"
(Doc ID 2605457.1)
Last updated on OCTOBER 30, 2019
Applies to:
Oracle Email Center - Version 12.2.7 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.7 version, Integration
ACTUAL BEHAVIOR
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Knowledge Base Editor: Images disappear after clicking "Publish" or "Preview"
EXPECTED BEHAVIOR
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Expect that the image does not disappear after clicking Publish in the template.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to applications
2. Go to Responsibility: Email Center Administrator
3. Navigate to Knowledge Base -> Documents -> Editor
4.Create a new template in rich text editor mode and insert an image file.
5.Afterwards click either "Publish" or "Preview" -> Image has disappeared, only the text parts of the email are visible.
Note that the image exists in the published template.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |